Customer service is a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. As technology evolves and businesses become more and more competitive, consumers and clients are always expecting better customer service experiences (eg. longer service hours (24/7), quicker support, etc.) This has a direct impact on the skills and competencies that you will need as a business to be successful and lead the way in your industry.
In an era when businesses see online support and call centres as a way to shield themselves from costly interactions with their customers, it’s time to consider an entirely different approach by building human-centric customer service through great people and clever technology. With the right talents under your wing, your business will thrive. It will do so through better knowledge of your clients/customers as well as through the emotion that your team contributes.